- Who We Are
- For Adults
- For Girls
- Girl Scout Shop
Chief Girl Experience Officer
Summary of Position
Based in the Girl Scouts of the USA (GSUSA) central offices located in New York City, the Chief Girl Experience Officer will serve as the organization’s lead designer of girl experiences across the full lifecycle of a girl’s recruitment and engagement in the Movement. This is a new position reporting directly to the Chief Customer Officer.
The Chief Girl Experience Officer is charged with developing and coordinating the organization’s national programming and participant experience for continued growth and development of the Girl Scouts Movement. Functioning as the lead national programming R&D unit, she/he will lead through influence and work with counterparts across the Movement to create synergy, encourage creativity, launch programs, monitor effectiveness, and provide experiential girl leadership experiences that are complementary to GSUSA’s mission and Movement.
The Chief Girl Experience Officer is one of three customer experience segment leaders that deliver the core product of Girl Scouts. As with the Adult Experience and Council Relationship partners, the Chief Girl Experience Officer is expected to have demonstrated competencies and capabilities in generating customer-focused outcomes among targeted audiences.
A minimum of 12 to 15 years of experience as a chief architect and thought leader in girl or youth experiences, programming, products, instructional design and curriculum development. Should have a deep understanding of diverse consumer needs and have led research, design, development, implementation and measurement of successful programs and products within a not-for profit and/or related girl or youth-focused company, institution, or organization.
• Proficiency in best-in-class strategy and plan development skills that maximize an organization’s capacity to achieve sustainable progress and growth while achieving its goals and objectives. Possesses “from the ground up” experience building a successful large-scale program or function.
• Ability to drive organizational transformation as a proven change agent leading multiple high-performing project teams within a diverse, multi-location organization. Inspires a strong sense of engagement and accountability among constituents.
• A robust, outcomes-focused orientation with demonstrated success in maximizing ROI and integrating systems and/or business process improvement thinking with technology content, data analytics and social media in a fast-paced, highly matrixed environment with competing priorities.
• Collaborative leadership style and excellent relationship-building and negotiation skills to influence and maintain internal and external partnerships at multiple levels.
• An extraordinary diagnostician of changing consumer needs; a trend and pattern spotter; a creative solutions provider who is naturally inquisitive and never satisfied with the status quo, who can provide the tools and forums for co-designing high-impact, consumer-focused programs, initiatives, and processes.
• Possesses deep “girl knowledge” with the ability to translate insight into effective communication and connection – has an understanding of developmental psychology.
• Passion for a mission-driven organization and achieving world-class results for girls.
An undergraduate degree is required, with emphasis in curriculum design, instructional technology, information technology, youth experiential learning or a related field; an MBA or Master’s degree in business, non-profit leadership or related field is preferred. Advanced education in instructional design, curriculum design, information technology, or a related field is a plus.
How to Apply
The Alexander Group
575 Madison Avenue, 10th Floor
New York, New York 10022
Director of Research
2700 Post Oak Blvd Suite 2400
Houston, Texas 77056
EOE/Committed to Diversity