Frequently Asked Questions
Girl Scout Merchandise

For more questions about the Girl Scout Shop, see the Help/FAQ page on the Shop.

• Where can I buy Girl Scout products?
• Do local Girl Scout councils have toll-free numbers?
• Can I use cookie credits to place an order?
• What publications are there in Braille, large print, or Spanish?

Q: Where can I buy Girl Scout products?

A: You can purchase most Girl Scout merchandise locally through your local Girl Scout council or council shop. Or call Customer Service, Girl Scout Merchandise, at (800) 221-6707 or (212) 869-1255. The Girl Scout Shop also sells most Girl Scout merchandise online, including some official insignia.

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Q: Do local Girl Scout councils have toll-free numbers?

A: Not all councils have toll-free numbers. On this site, the Girl Scout Council Finder provides a complete listing of Girl Scout councils, with addresses and telephone numbers.

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Q: Can I use cookie credits to place an order?

A: Cookie credits/cookie certificates are redeemable only at the council named on the certificate. Contact your local Girl Scout council to find out what procedures are in place.

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Q: What publications are available in Braille, large print, or Spanish?

A: A variety of publications are offered in these categories. For assistance or a list, call Customer Service, Girl Scout Merchandise, at (800) 221-6707 or (212) 869-1255.

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